Cookie Policy

1. Introduction

1.1 Purpose of the Cookie Policy

At Cranxs, we are committed to maintaining the trust and confidence of our users. This Cookie Policy outlines how we use cookies and similar technologies on our website to enhance your experience, ensure the smooth operation of our platform, and comply with legal requirements. The purpose of this policy is to provide you with clear and comprehensive information about the cookies we use, the purposes for which they are used, and your choices regarding their use. By being transparent about our cookie practices, we aim to build a more trustworthy and user-friendly online environment.

1.2 Scope

This Cookie Policy applies to all users of the Cranxs platform, including buyers, sellers, and any other visitors to our website. Whether you are browsing listings, listing items for sale, or messaging other users, this policy governs the use of cookies and similar technologies on our site. By accessing or using our website, you agree to the terms outlined in this Cookie Policy.

2. What are Cookies?

2.1 Definition of Cookies

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. These files allow the website to recognize your device and store information about your preferences or past actions. Cookies are used to make your interaction with websites faster and more personalised, as well as to enable certain functionalities and improve the overall user experience.

2.2 Types of Cookies

At Cranxs, we use a variety of cookies to ensure the optimal functioning of our website and to provide you with the best possible experience. The types of cookies we use include:

• Session Cookies
  • Description: These cookies are temporary and are deleted from your device when you close your web browser. They are used to maintain the state of your session on our website, such as keeping you logged in as you navigate through different pages.
  • Purpose: They help facilitate smooth navigation and maintain the security of your session.
• Persistent Cookies
  • Description: These cookies remain on your device for a specified period or until you manually delete them. Persistent cookies are used to remember your preferences and actions across multiple visits to our website.
  • Purpose: They enhance your user experience by remembering your settings and preferences, such as language selection or login details, making future visits more convenient.
• First-Party Cookies
  • Description: These cookies are set by Cranxs and are only accessible by our website. They are used to collect information about your interactions with our site and to remember your preferences.
  • Purpose: They help us understand how you use our website and allow us to improve its functionality and performance based on your usage patterns.
• Third-Party Cookies
  • Description: These cookies are set by domains other than Cranxs, such as our analytics providers. Third-party cookies enable features or functionalities provided by these external services.
  • Purpose: They are used to gather data for analytical purposes to help us understand and improve our services.

By understanding the types of cookies we use and their purposes, you can make informed decisions about your cookie preferences and manage them accordingly.

3. How We Use Cookies

3.1 Necessary Cookies

Necessary cookies are essential for the operation of the Cranxs website. Without these cookies, our website cannot function properly. They are typically set in response to actions made by you, such as logging in, filling out forms, or setting your privacy preferences. These cookies help ensure the security and integrity of our site, including:

• Security: Protecting user data and preventing fraudulent activities.
• Authentication: Verifying your identity when you log in and maintaining your authenticated session as you navigate the site.
• Fraud Prevention: Detecting and preventing unauthorized or suspicious activities.

3.2 Analytics Cookies

Analytics cookies collect information about how you use our website, helping us to improve it. These cookies allow us to:

• Track user behavior and interactions on the site.
• Analyse patterns and trends in site usage.
• Identify areas for improvement to enhance the user experience.

We use analytics cookies from third-party providers to gather and analyze this data. The information collected is aggregated and anonymous, helping us understand overall user behavior without identifying individual users.

Analytics cookies are only set if you choose “Accept” on our cookie banner. Cookies that are strictly necessary to run the site are always active. You can change your choice at any time via the “Cookie Settings” link in our footer.

4. Third-Party Cookies

4.1 Third-Party Services

Cranxs utilizes third-party services that may set cookies on our site to provide analytics. These third-party cookies are set by external providers and serve various purposes. Some of the key third-party services we use include:

• Analytics Providers:
  • Google Analytics (via Google Tag Manager): Collects data on user interactions with our site to help us understand user behavior and improve our website.

4.2 Control and Access

Third-party cookies are controlled and accessed by the respective external providers. These cookies are governed by the privacy policies of the third parties that set them. Here’s how you can manage and control third-party cookies on our site:

• Managing Preferences:
  • You can accept or reject analytics cookies using the “Cookie Settings” link in the footer of our website. Cookies that are strictly necessary to run the site remain active and cannot be disabled.
• Browser Settings:
  • Most web browsers provide settings that allow you to control the use of cookies. You can configure your browser to block third-party cookies or notify you when cookies are being set. Please note that disabling third-party cookies may impact the functionality of certain features on our site.
• Third-Party Opt-Out:
  • Many third-party services offer opt-out options for their cookies. For example, you can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. User Consent and Control

5.1 Obtaining Consent

At Cranxs, we prioritize your privacy and ensure that your consent for cookies is obtained transparently and explicitly. Here’s how we manage user consent:

• Initial Consent: When you first visit our website, a cookie banner appears at the bottom of the page. It explains our use of cookies and links to this Cookie Policy. You can choose “Accept” to allow analytics cookies, or “Reject” to allow only the cookies strictly necessary to run the site. Both options are presented with equal prominence, and no analytics cookies are set unless you choose “Accept”.
• Managing Preferences: You can change your choice at any time using the “Cookie Settings” link in the footer of our website. This reopens the banner so you can accept or reject analytics cookies.

5.2 Managing Cookies

You have control over the use of cookies on Cranxs. Here are instructions on how you can manage or disable cookies through your browser settings:

Browser Settings:

• Google Chrome: Go to Settings > Privacy and Security > Cookies and other site data. Here, you can manage cookie settings, including blocking third-party cookies and clearing all cookies.
• Mozilla Firefox: Navigate to Options > Privacy & Security > Cookies and Site Data. You can manage cookies, block cookies from specific sites, or clear all cookies.
• Microsoft Edge: Go to Settings > Site permissions > Cookies and site data. You can choose to block cookies, manage site-specific cookies, and clear cookies.
• Safari: Go to Preferences > Privacy. You can choose to block all cookies, manage cookies, and remove stored cookies.

Third-Party Tools

Some third-party tools, such as browser extensions, allow you to manage cookies and enhance privacy further.

5.3 Withdraw Consent

You have the right to withdraw your consent to our use of cookies at any time. Here’s how you can do so:

• Via Cookie Settings: Use the “Cookie Settings” link in the footer of our website and choose “Reject”. This disables analytics cookies and removes any that were previously set.
• Browser Settings: You can also withdraw consent by clearing cookies from your browser and adjusting settings to block future cookies from Cranxs.
• Contact Us: If you need assistance with withdrawing consent or managing cookies, please contact our support team at support@cranxs.co.uk.

By managing your cookie preferences and consent, you can control your online experience and ensure your privacy is respected while using Cranxs. For more detailed information on how we handle your data, please refer to our Privacy Policy.

6. Impact of Disabling Cookies

6.1 Functionality Loss

Disabling cookies on Cranxs can significantly impact your experience and the overall functionality of our website. Here are some of the key areas that may be affected if you choose to disable cookies:

• Authentication and Security:
  • Login Issues: Without cookies, you may experience difficulties logging into your account or staying logged in as you navigate through different pages.
  • Security Risks: Disabling cookies can compromise the security of your session, making it harder to protect against unauthorized access and fraudulent activities.
• Analytics and Improvements:
  • Reduced Insights: Analytics cookies provide us with valuable insights into how users interact with our website. Without this data, our ability to identify issues, understand user behavior, and make improvements to the site is limited.
  • Development Challenges: Our ongoing efforts to enhance the website and introduce new features rely on understanding user interactions. Disabling cookies hampers our ability to gather this information effectively.

Rejecting or disabling analytics cookies does not affect your access to any feature of the Cranxs website. Cookies that are strictly necessary to run the site, such as those that keep you logged in, remain active regardless of your choice.

7. Updates to the Cookie Policy

7.1 Policy Changes

At Cranxs, we are committed to maintaining the highest standards of transparency and compliance with all relevant regulations. As such, we may periodically update our Cookie Policy to reflect changes in our practices, technology, legal requirements, or other factors. Here’s how and when we will communicate these changes to you:

Notification of Changes:

• Website Notification: When we make significant changes to our Cookie Policy, we will post a prominent notification on our website. This notice will inform you of the updates and provide a link to the revised policy.
• Email Communication: If you have provided us with your email address, we may also send an email to notify you of significant changes to our Cookie Policy. This email will summarize the key updates and provide a link to the full policy.

Effective Date:

The updated Cookie Policy will include an “Effective Date” at the top of the document. This date indicates when the revised policy comes into effect. We encourage you to review the policy periodically to stay informed about how we use cookies and protect your privacy.

Continued Use:

Updates to this Cookie Policy take effect once the revised version is published on our website. Continuing to browse the site does not itself constitute consent to analytics cookies — that consent is given only when you choose “Accept” on our cookie banner, and you may withdraw it at any time using the “Cookie Settings” link in our footer.

Access to Previous Versions:

We do not currently maintain an archive of previous versions of this Cookie Policy.

We value your privacy and strive to keep you informed about our data practices. If you have any questions or concerns about updates to our Cookie Policy, please do not hesitate to contact our support team at support@cranxs.co.uk.