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Terms of Service

1. Introduction

1.1 Purpose of the Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Cranxs platform, including our website, mobile applications, and all related services (collectively, the “Platform”). These Terms are designed to:

  • Establish a clear understanding between Cranxs, its users, and visitors.
  • Define the rights, obligations, and restrictions for all parties using the Platform.
  • Protect the interests of Cranxs, its users, and the integrity of the marketplace.
  • Ensure compliance with applicable laws and regulations.

1.2 Acceptance of the Terms of Service

By accessing or using the Cranxs Platform, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not access or use the Platform.

  • You must be at least 18 years old to use the Platform.
  • If you are accessing the Platform on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.
  • Your continued use of the Platform following any changes to these Terms constitutes your acceptance of those changes.

1.3 Definitions of key terms

For the purpose of these Terms, the following definitions apply:

  • “Cranxs,” “we,” “us,” or “our” refers to Cranxs Ltd., the company operating the Platform.
  • “User,” “you,” or “your” refers to any individual or entity accessing or using the Platform.
  • “Buyer” refers to a User who purchases or attempts to purchase items on the Platform.
  • “Seller” refers to a User who lists or sells items on the Platform.
  • “Listing” refers to an offer to sell an item posted on the Platform by a Seller.
  • “Transaction” refers to the process of buying and selling an item on the Platform.
  • “Content” refers to any text, images, videos, reviews, or other material uploaded to or displayed on the Platform.
  • “Intellectual Property” refers to trademarks, copyrights, patents, trade secrets, and other proprietary rights.
  • “Cycling Gear” refers to bicycles, bicycle components, accessories, apparel, and related equipment intended for cycling activities.

These Terms should be read in conjunction with our Privacy Policy, Shipping Policy, and any other policies or guidelines posted on the Platform. In the event of any conflict between these Terms and other policies, these Terms shall prevail unless explicitly stated otherwise.

By using the Cranxs Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

2. User Accounts

2.1 Account Creation and Eligibility

  • To access certain features of the Platform, you must create a Cranxs account.
  • To be eligible to create an account, you must:
    • Be at least 18 years old
    • Provide accurate, current, and complete information
    • Agree to these Terms of Service and our Privacy Policy
  • You may create an account as:
    • An individual
    • A sole trader
    • A business entity
    • A registered charity
  • Each user is limited to one account, unless explicitly authorised by Cranxs for business purposes.
  • Cranxs reserves the right to refuse account creation or terminate accounts at its discretion.

2.2 Account Security and Responsibilities

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to:
    • Immediately notify Cranxs of any unauthorised use of your account
    • Ensure that you log out from your account at the end of each session
  • You are solely responsible for all activities that occur under your account.
  • Cranxs will not be liable for any loss or damage arising from your failure to comply with these security obligations.

2.3 Account Termination

  • You may terminate your account at any time by following the account closure process in your account settings.
  • Cranxs may suspend or terminate your account if:
    • You violate these Terms of Service or any other Cranxs policies
    • You engage in fraudulent or illegal activities
    • Your account shows signs of being compromised
    • You fail to resolve outstanding fees or disputes
    • Your account has been inactive for an extended period
  • Upon account termination:
    • You will lose access to your account and all associated services
    • Any listings you have will be removed from the Platform
    • You remain liable for all outstanding obligations incurred before termination
    • Sections of these Terms that by their nature should survive termination will remain in effect
  • Cranxs may, at its discretion, retain certain information associated with terminated accounts for record-keeping purposes, to prevent fraud, or as required by law.
  • If your account has been terminated for violations of our policies, you may not create a new account without explicit permission from Cranxs.
  • Cranxs reserves the right to take appropriate legal action for any illegal or unauthorised use of the Platform.

By creating and maintaining an account on Cranxs, you acknowledge and agree to these account-related terms and conditions. Cranxs is committed to maintaining the security and integrity of our Platform and may update these account policies as necessary to protect our users and services.

3. User Rights and Responsibilities

3.1 General User Rights

All users of the Cranxs platform have the right to:

  • Access and use the Platform in accordance with these Terms
  • Have their personal data protected as outlined in our Privacy Policy
  • Receive support from Cranxs customer service for Platform-related issues
  • Be treated with respect by other users and Cranxs staff
  • Report violations of these Terms or illegal activities on the Platform

3.2 Buyer Rights and Responsibilities

3.2.1 Right to accurate product information

Buyers have the right to:

  • Receive accurate and comprehensive information about listed items
  • Ask sellers questions about listed items before purchase
  • Receive items that match the description and photos in the listing

3.2.2 Responsibility for payment

Buyers are responsible for:

  • Ensuring they have sufficient funds before making a purchase
  • Making timely payments for items they agree to buy
  • Paying any applicable taxes or import duties
  • Using valid and authorised payment methods

3.2.3 Communication with sellers

Buyers should:

  • Communicate clearly and respectfully with sellers
  • Respond promptly to seller enquiries about orders
  • Provide accurate shipping information
  • Raise any issues or concerns directly with the seller before leaving negative feedback

3.3 Seller Rights and Responsibilities

3.3.1 Right to set prices and terms

Sellers have the right to:

  • Set their own prices for items
  • Determine their shipping and return policies, within Cranxs guidelines
  • Refuse a sale to a buyer, provided it's not for discriminatory reasons

3.3.2 Responsibility for accurate listings

Sellers are responsible for:

  • Provide accurate, detailed descriptions of items, including any flaws or defects
  • Use clear, original photographs of the actual item being sold
  • Set reasonable expectations for shipping times and costs
  • Promptly update or remove listings for sold or unavailable items

3.3.3 Obligation to fulfill orders

Sellers are obligated to:

  • Ship items within the timeframe specified in their listing
  • Provide tracking information when available
  • Honour their stated policies regarding returns and refunds

3.4 Prohibited Activities

The following activities are strictly prohibited on the Cranxs platform:

  • Selling counterfeit, stolen, or illegal items
  • Engaging in fraudulent activities or misrepresenting products
  • Manipulating the Platform's search or ranking systems
  • Harassing, threatening, or intimidating other users
  • Using the Platform for any unlawful purpose
  • Creating multiple accounts to circumvent rules or penalties
  • Interfering with the proper functioning of the Platform
  • Accessing or attempting to access other users' accounts

3.5 Content Submission and Ownership

  • By submitting content to the Platform (including listings, reviews, and forum posts), you grant Cranxs a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content for the purpose of operating and promoting the Platform.
  • You represent and warrant that you own or have the necessary rights to all content you submit to the Platform.
  • Cranxs reserves the right to remove any content that violates these Terms or is otherwise objectionable, at our sole discretion.
  • You retain ownership of the content you submit, but you acknowledge that Cranxs may continue to display reviews, feedback, and other non-personal content even after you close your account.
  • Cranxs is not responsible for protecting the intellectual property rights of users. If you believe your intellectual property has been infringed, please refer to our Copyright and Intellectual Property Policy.

By using the Cranxs platform, you agree to abide by these rights and responsibilities. Failure to comply may result in penalties, including account suspension or termination. Cranxs reserves the right to amend these terms as necessary to maintain a safe and fair marketplace for all users.

4. Platform Rules and Regulations

4.1 Listing Guidelines

4.1.1 Prohibited Items

The following items are prohibited from being listed on Cranxs:

  • Counterfeit or replica items
  • Stolen goods
  • Illegal items or substances
  • Dangerous or hazardous materials
  • Items that infringe on intellectual property rights
  • Firearms, weapons, and related items
  • Adult content or pornographic materials
  • Live animals
  • Used personal protective equipment (helmets, etc.)

4.1.2 Listing accuracy requirements

All listings must:

  • Accurately describe the item, including any flaws or defects
  • Include clear, original photographs of the actual item
  • Specify the condition of the item (new, used, refurbished)
  • Include accurate pricing, shipping costs, and delivery estimates
  • Comply with Cranxs' category-specific guidelines

4.2 Transaction Policies

4.2.1 Payment processing

  • All payments must be processed through Cranxs' approved payment systems
  • Sellers must not request or accept off-platform payments
  • Cranxs will hold payments in escrow until the buyer confirms receipt of the item
  • Buyers must use valid, authorised payment methods

4.2.2 Fees and charges

  • Sellers will be charged a commission on each successful sale
  • Additional fees may apply for premium listing features
  • Cranxs may charge fees for currency conversion or international transactions
  • All fees will be clearly communicated before they are incurred

4.3 Shipping and Delivery Policies

  • Sellers must ship items within the timeframe specified in their listing
  • Tracking information must be provided when available
  • Sellers are responsible for proper packaging to ensure safe delivery
  • International shipping must comply with all relevant customs regulations

4.4 Return and Refund Policies

  • Sellers must clearly state their return and refund policies in their listings
  • Cranxs mandates a minimum 14-day return period for eligible items
  • Refunds must be processed promptly once an item is returned
  • Buyers are responsible for return shipping costs unless the item is not as described

4.5 Dispute Resolution

  • Buyers and sellers should attempt to resolve disputes directly through the Cranxs messaging system
  • If unable to reach a resolution, either party may open a formal dispute
  • Cranxs will review the evidence and make a decision based on platform policies
  • In complex cases, Cranxs may request additional information or involve third-party mediators

4.6 User Conduct and Community Guidelines

  • Users must treat each other with respect and courtesy
  • Harassment, hate speech, and discrimination are strictly prohibited
  • Users must not spam or send unsolicited promotional content
  • All communication should be conducted through the Cranxs platform

4.7 Feedback and Rating System

  • Users are encouraged to leave honest, fair feedback after transactions
  • Feedback must be based on actual transaction experiences
  • Retalliatory or manipulated feedback is prohibited
  • Cranxs reserves the right to remove feedback that violates our policies

4.8 Safety and Security Measures

  • Users must not share personal contact information through the platform
  • Suspicious activities should be reported to Cranxs immediately
  • Cranxs employs encryption and other security measures to protect user data
  • Users are prohibited from attempting to breach or test the security of the platform

Cranxs reserves the right to update these rules and regulations as necessary to maintain a safe, fair, and efficient marketplace. Users are responsible for staying informed about and complying with all platform policies. Failure to adhere to these rules may result in penalties, including account suspension or termination.

5. Intellectual Property Rights

5.1 Cranxs' Intellectual Property

5.1.1 Trademarks and logos

All trademarks, logos, service marks, and trade names displayed on the Cranxs platform are the property of Cranxs or their respective owners. Users may not use, copy, reproduce, modify, publish, transmit, distribute, or create derivative works from these marks without express written permission from Cranxs or the respective owner.

5.1.2 Website content and design

The content, layout, design, and overall look and feel of the Cranxs website and platform are protected by copyright and other intellectual property laws. Users may not copy, reproduce, modify, distribute, or create derivative works based on these elements without express written permission from Cranxs.

5.2 User-Generated Content

5.2.1 Ownership and licensing

Users retain ownership of the content they submit, post, or display on the Cranxs platform, including product listings, descriptions, and images. By submitting content to Cranxs, users grant Cranxs a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute the content for the purpose of operating and promoting the platform.

5.2.2 Content removal rights

Cranxs reserves the right to remove any user-generated content that violates these Terms of Service, infringes on intellectual property rights, or is otherwise deemed inappropriate or harmful to the platform or its users. Cranxs will make reasonable efforts to notify users of content removal when appropriate.

5.3 Third-Party Intellectual Property

Users are responsible for ensuring that they have the necessary rights and permissions to use any third-party intellectual property in their listings or other content posted on the Cranxs platform. This includes but is not limited to product images, brand names, and copyrighted text. Users agree to indemnify and hold Cranxs harmless from any claims arising from the unauthorised use of third-party intellectual property.

5.4 Copyright Infringement and DMCA

Cranxs respects the intellectual property rights of others and expects users to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please provide our copyright agent with the following information:

  • A physical or electronic signature of the copyright owner or a person authorised to act on their behalf;
  • Identification of the copyrighted work claimed to have been infringed;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
  • Your contact information, including your address, telephone number, and an email address;
  • A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorised to act on behalf of the copyright owner.

Our designated copyright agent for notice of alleged copyright infringement can be reached at: copyright@cranxs.co.uk

5.5 Trademark Infringement

Cranxs respects the trademark rights of others. Users are prohibited from using trademarks in a manner that may cause confusion about the source or origin of goods or services. If you believe that your trademark is being infringed on the Cranxs platform, please contact us at copyright@cranxs.co.uk with the following information:

  • Your contact information;
  • Identification of the trademark claimed to have been infringed;
  • Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material;
  • A statement that you have a good faith belief that use of the trademark in the manner complained of is not authorised by the trademark owner, its agent, or the law;
  • A statement that the information provided is accurate and that you are authorised to act on behalf of the trademark owner.

Cranxs will review all trademark infringement reports and take appropriate action as necessary.

6. Privacy and Data Protection

6.1 Data Collection and Use

6.1.1 Types of Data Collected

Cranxs collects various types of personal data from users, including but not limited to:

  • Contact information (name, email address, phone number)
  • Billing and payment information
  • Shipping addresses
  • Account login credentials
  • User-generated content (product listings, reviews, messages)
  • Usage data (IP address, browser type, pages visited)

6.1.2 Purposes of Data Collection

We collect and process personal data for the following purposes:

  • To provide and maintain our services
  • To process transactions and manage payments
  • To communicate with users about their accounts and transactions
  • To improve our platform and user experience
  • To detect and prevent fraud and abuse
  • To comply with legal obligations

6.1.3 Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract
  • Legitimate interests
  • Consent
  • Legal obligation

6.1.4 Data Sharing

Cranxs may share personal data with:

  • Service providers (e.g., payment processors, shipping companies)
  • Law enforcement or regulatory authorities when required by law
  • Other users, as necessary for transaction completion (e.g., buyer and seller information)

We do not sell personal data to third parties.

6.2 Data Security Measures

6.2.1 Technical Measures

Cranxs implements appropriate technical measures to protect personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication procedures
  • Firewalls and intrusion detection systems

6.2.2 Organisational Measures

We also implement organisational measures such as:

  • Employee training on data protection and security
  • Access to personal data on a need-to-know basis
  • Regular review and update of our security policies and procedures

6.2.3 Third-Party Security

We require our third-party service providers, including Stripe, to maintain appropriate security measures to protect personal data they process on our behalf.

6.2.4 Data Breach Notification

In the event of a personal data breach, we will notify affected users and relevant authorities as required by applicable law.

6.3 User Rights Regarding Personal Data

6.3.1 Right to Access

Users have the right to request access to their personal data that we process. We will provide a copy of the personal data, subject to any applicable legal restrictions.

6.3.2 Right to Rectification

Users may request the correction of inaccurate personal data or the completion of incomplete personal data.

6.3.3 Right to Erasure

Users have the right to request the deletion of their personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

6.3.4 Right to Restrict Processing

Users may request the restriction of processing of their personal data in specific situations, such as when contesting the accuracy of the data.

6.3.5 Right to Data Portability

Users have the right to receive their personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another controller.

6.3.6 Right to Object

Users may object to the processing of their personal data for direct marketing purposes or based on legitimate interests.

6.3.7 Automated Decision-Making

Cranxs does not make decisions based solely on automated processing, including profiling, that produce legal effects or similarly significant effects on users.

6.3.8 Exercising Your Rights

To exercise any of these rights, users can contact us at privacy@cranxs.co.uk. We will respond to requests within one month, as required by applicable law.

6.3.9 Withdrawing Consent

Where processing is based on consent, users have the right to withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

6.4 Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

6.5 International Data Transfers

As Cranxs operates in the UK, we generally process and store data within the UK or European Economic Area (EEA). However, some of our service providers may be located outside these areas. In such cases, we ensure appropriate safeguards are in place to protect your personal data.

6.6 Changes to Privacy Practices

We may update our privacy practices from time to time. We will notify users of any material changes through our website or via email.

6.7 Contact Information

For any questions or concerns regarding our privacy practices, please contact our Data Protection Officer at privacy@cranxs.co.uk.

For more detailed information about how we handle your personal data, please refer to our  Privacy Policy .

7. Liability and Disclaimers

7.1 Limitation of Liability

7.1.1 To the fullest extent permitted by applicable law, Cranxs, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Cranxs platform;
  • Any conduct or content of any third party on the Cranxs platform, including without limitation, any defamatory, offensive, or illegal conduct of other users or third parties;
  • Any content obtained from the Cranxs platform; or
  • Unauthorised access, use, or alteration of your transmissions or content.

7.1.2 In no event shall the aggregate liability of Cranxs exceed the greater of one hundred pounds sterling (£100) or the amount you have paid Cranxs in the past twelve months.

7.1.3 The limitations of this subsection shall apply to any theory of liability, whether based on warranty, contract, statute, tort (including negligence) or otherwise, and whether or not Cranxs has been informed of the possibility of any such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

7.2 Warranty Disclaimers

7.2.1 The Cranxs platform is provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement.

7.2.2 Cranxs makes no warranty that:

  • The platform will meet your requirements;
  • The platform will be uninterrupted, timely, secure, or error-free;
  • The results that may be obtained from the use of the platform will be accurate or reliable;
  • The quality of any products, services, information, or other material purchased or obtained by you through the platform will meet your expectations; or
  • Any errors in the platform will be corrected.

7.2.3 Cranxs does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Cranxs platform or any hyperlinked website or featured in any banner or other advertising.

7.2.4 You expressly understand and agree that your use of the platform is at your sole risk. No advice or information, whether oral or written, obtained by you from Cranxs or through or from the platform shall create any warranty not expressly stated in these Terms of Service.

7.3 Indemnification

7.3.1 You agree to defend, indemnify, and hold harmless Cranxs, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

  • Your use of and access to the Cranxs platform;
  • Your violation of any term of these Terms of Service;
  • Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
  • Any claim that your content caused damage to a third party; or
  • Any transaction or dispute between you and any other user of the platform.

7.3.2 This defense and indemnification obligation will survive these Terms of Service and your use of the Cranxs platform.

7.3.3 Cranxs reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.

7.4 Force Majeure

Cranxs shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

7.5 Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Service shall otherwise remain in full force and effect and enforceable.

8. Platform Operations

8.1 Service Availability and Interruptions

8.1.1 Cranxs strives to ensure that the platform is available and functioning at all times. However, we do not guarantee uninterrupted or error-free service.

8.1.2 Cranxs may, without prior notice, temporarily suspend the service in whole or in part for reasons including but not limited to:

  • System maintenance or repairs
  • Updates or improvements to the platform
  • Unforeseen technical issues
  • Force majeure events

8.1.3 Cranxs will make reasonable efforts to schedule planned maintenance during off-peak hours and to provide advance notice of any scheduled interruptions.

8.1.4 Users acknowledge that temporary interruptions in service may occur and waive any right to claim damages for such interruptions.

8.2 Modifications to the Platform

8.2.1 Cranxs reserves the right to modify, suspend, or discontinue the platform or any part of it at any time, with or without notice.

8.2.2 We may introduce new features, change existing features, or remove features from the platform. These changes may affect all users or a subset of users.

8.2.3 Cranxs is not liable to you or any third party for any modification, suspension, or discontinuation of any part of the platform.

8.2.4 We will make reasonable efforts to notify users of significant changes to the platform's functionality, particularly if such changes may impact user experience or the way users interact with the platform.

8.3 Pricing and Fee Changes

8.3.1 Cranxs reserves the right to change its fees and pricing structure at any time. This includes, but is not limited to:

  • Commission rates on sales
  • Listing fees
  • Payment processing fees

8.3.2 We will provide at least 30 days' notice of any fee increases or significant changes to our pricing structure. This notice will be communicated through one or more of the following channels:

  • Email notification to registered users
  • Announcement on the Cranxs platform
  • Notification in the user's account dashboard

8.3.3 Continued use of the platform after a fee change takes effect constitutes acceptance of the new fees.

8.3.4 For any fee increases, Cranxs will not apply the new fees retroactively to listings created before the effective date of the change.

8.3.5 Users have the right to terminate their use of the platform if they do not agree with any fee changes. However, any outstanding fees or obligations must still be fulfilled.

8.4 Third-Party Services and Integrations

8.4.1 Cranxs may use third-party services and integrations to provide certain features of the platform, including but not limited to payment processing and shipping services.

8.4.2 Use of these third-party services may be subject to additional terms and conditions or privacy policies. Users are responsible for reviewing and complying with these additional terms.

8.4.3 Cranxs is not responsible for the performance, availability, or actions of any third-party service or integration.

8.5 Data Backup and Loss

8.5.1 While Cranxs implements reasonable data backup procedures, we are not responsible for the loss of any user data stored on our platform.

8.5.2 Users are encouraged to maintain their own backups of important information, such as product listings and transaction records.

8.6 Platform Security

8.6.1 Cranxs implements reasonable security measures to protect the platform and user data. However, we cannot guarantee absolute security.

8.6.2 Users are responsible for maintaining the security of their account credentials and for any activities that occur under their account.

8.6.3 Users must immediately notify Cranxs of any unauthorised use of their account or any other breach of security.

9. Termination and Suspension

9.1 Grounds for Account Suspension or Termination

9.1.1 Cranxs reserves the right to suspend or terminate user accounts, at our sole discretion, for any reason, including but not limited to:

  • Violation of these Terms of Service or any other Cranxs policies
  • Engaging in fraudulent, illegal, or abusive activities
  • Posting prohibited items or content
  • Repeatedly receiving negative feedback or low ratings
  • Non-payment of fees or charges
  • Inactivity for an extended period
  • Suspected account compromise or unauthorised access
  • At the request of law enforcement or regulatory authorities
  • Any other reason that Cranxs deems necessary to protect the platform, its users, or the public

9.1.2 Cranxs may issue warnings, temporarily suspend accounts, or immediately terminate accounts depending on the severity and frequency of the violation.

9.1.3 In cases of temporary suspension, Cranxs will specify the duration of the suspension and any conditions for reinstatement.

9.2 Effects of Termination

9.2.1 Upon termination of an account:

  • The user will immediately lose access to their account and all associated features
  • Any active listings will be removed from the platform
  • Pending transactions may be cancelled, subject to Cranxs' discretion
  • The user will no longer be able to sell or purchase items on the platform
  • User data will be retained or deleted in accordance with our Privacy Policy and applicable laws

9.2.2 Termination does not relieve the user of any obligations incurred prior to termination, including:

  • Payment of any outstanding fees or charges
  • Fulfillment of any pending orders or transactions
  • Resolution of any ongoing disputes or claims

9.2.3 Certain provisions of these Terms of Service will survive termination, including but not limited to:

  • Intellectual property rights
  • Liability limitations and disclaimers
  • Indemnification obligations
  • Dispute resolution provisions

9.2.4 Cranxs is not liable to users or any third party for any loss or damage that may result from the termination or suspension of an account.

9.3 Appeal Process

9.3.1 Users whose accounts have been suspended or terminated may appeal the decision by following these steps:

  • Submit an appeal request to [insert appropriate email or contact method]
  • Provide a detailed explanation of why the suspension or termination should be reconsidered
  • Include any relevant evidence or documentation to support the appeal

9.3.2 Cranxs will review appeal requests within [insert timeframe, e.g., 10 business days] and communicate the decision to the user.

9.3.3 During the appeal process:

  • Suspended accounts will remain suspended
  • Terminated accounts will remain terminated

9.3.4 Cranxs reserves the right to make the final decision on all appeals. Our decision following the appeal process is final and binding.

9.3.5 If an appeal is successful:

  • For suspended accounts: the suspension will be lifted, and full account access will be restored
  • For terminated accounts: the account may be reinstated, possibly subject to certain conditions or restrictions

9.3.6 Cranxs is not obligated to reinstate any account and may refuse to do so at our sole discretion, even if the appeal is considered.

9.4 Account Closure by User

9.4.1 Users may choose to close their account at any time by contacting Cranxs customer support.

9.4.2 Before closing an account, users must:

  • Complete all pending transactions
  • Resolve any outstanding disputes
  • Pay any fees or charges owed to Cranxs

9.4.3 Account closure by the user is subject to the same effects of termination as outlined in section 9.2.

10. Governing Law and Jurisdiction

10.1 Applicable Law

10.1.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

10.1.2 The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

10.1.3 Your use of the Cranxs platform may also be subject to other local, state, national, or international laws, depending on your location and activities on the platform.

10.2 Dispute Resolution

10.2.1 Informal Resolution: In the event of any dispute, claim, question, or disagreement arising from or relating to these Terms of Service or the breach thereof, the parties shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognising their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties.

10.2.2 Mediation: If the parties do not reach a solution within a period of 60 days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by mediation administered by the Centre for Effective Dispute Resolution (CEDR) in accordance with its Mediation Procedure.

10.2.3 Arbitration: If mediation is unsuccessful, any unresolved controversy or claim arising out of or relating to these Terms of Service shall be settled by binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA). The arbitration shall take place in London, England, in the English language and the arbitral decision may be enforced in any court.

10.2.4 Exceptions: Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property or unauthorised access to the Service.

10.2.5 Court Proceedings: Subject to the provisions of 10.2.1 to 10.2.4, you agree that any legal action or proceeding between Cranxs and you for any purpose concerning these Terms of Service or the parties' obligations hereunder shall be brought exclusively in the courts of England and Wales.

10.3 Class Action Waiver

10.3.1 Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither you nor Cranxs will seek to have any dispute heard as a class action or in any other proceeding in which either party acts or proposes to act in a representative capacity.

10.3.2 No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.

10.3.3 You hereby waive any right to commence or participate in any class action lawsuit against Cranxs related to any claim, dispute or controversy that may arise from these Terms of Service.

10.4 Limitation on Time to File Claims

10.4.1 Any cause of action or claim you may have arising out of or relating to these Terms of Service or the Cranxs platform must be commenced within one (1) year after the cause of action accrues, otherwise, such cause of action or claim is permanently barred.

10.5 Severability

10.5.1 If any provision of these Terms of Service is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

10.6 Waiver

10.6.1 The failure of Cranxs to enforce any right or provision of these Terms of Service will not be considered a waiver of those rights. No waiver of any provision shall be deemed a further or continuing waiver of such term or any other term.

11. Changes to Terms of Service

11.1 Process for Updating Terms

11.1.1 Cranxs reserves the right to modify or replace these Terms of Service at any time, at our sole discretion.

11.1.2 We regularly review our Terms of Service to ensure they remain compliant with applicable laws, reflect our current practices, and continue to protect both our users and our platform.

11.1.3 Updates may be made for various reasons, including but not limited to:

  • Changes in applicable laws and regulations
  • Introduction of new features or services
  • Modifications to existing platform functionality
  • Addressing user feedback and concerns
  • Clarifying existing terms or policies

11.1.4 The most current version of the Terms of Service will always be available on the Cranxs website.

11.2 Notification of Changes

11.2.1 When we make material changes to the Terms of Service, we will provide notice to our users through one or more of the following methods:

  • Sending an email to the email address associated with your account
  • Displaying a prominent announcement on the Cranxs website or platform
  • Posting a notification in the user's account dashboard

11.2.2 For significant changes, we will aim to provide at least 30 days' notice before the new terms take effect, unless immediate implementation is required for legal or security reasons.

11.2.3 The notification will include:

  • A summary of the key changes
  • The effective date of the new terms
  • Instructions on how to review the full updated Terms of Service

11.3 User Acceptance of Changes

11.3.1 Your continued use of the Cranxs platform after the effective date of any changes constitutes your acceptance of the new Terms of Service.

11.3.2 If you do not agree to the changes, you must stop using the Cranxs platform before the new terms take effect.

11.3.3 For certain significant changes, we may require users to explicitly accept the new terms (e.g., by clicking an “I Accept” button) before they can continue to use the platform.

11.4 Previous Versions

11.4.1 Cranxs will maintain an archive of previous versions of the Terms of Service, which will be available upon request.

11.4.2 The version of the Terms of Service that was in effect at the time of any transaction or dispute will govern that specific instance.

11.5 User Responsibility

11.5.1 Users are responsible for regularly reviewing the Terms of Service to stay informed about any changes.

11.5.2 If you have any questions or concerns about changes to the Terms of Service, you should contact Cranxs customer support before continuing to use the platform.

11.6 Severability of Changes

11.6.1 If any change to these terms is found to be invalid, void, or for any reason unenforceable, that change will be severed from the terms and will not affect the validity and enforceability of any remaining changes or the original terms.

12. Miscellaneous Provisions

12.1 Severability

12.1.1 If any provision of these Terms of Service is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Service and shall not affect the validity and enforceability of any remaining provisions.

12.1.2 In such cases, the unenforceable provision will be replaced with a valid and enforceable provision that most closely matches the intent of the original provision.

12.2 Entire Agreement

12.2.1 These Terms of Service, together with the Privacy Policy and any other legal notices published by Cranxs on the platform, shall constitute the entire agreement between you and Cranxs concerning the Cranxs platform.

12.2.2 These Terms of Service supersede and replace any prior agreements or understandings, whether written or oral, between you and Cranxs regarding the subject matter herein.

12.2.3 Any additional or different terms proposed by you, including those contained in your purchase order or other ordering document, are hereby rejected and shall be null and void unless expressly accepted in writing by Cranxs.

12.3 Assignment

12.3.1 You may not assign or transfer these Terms of Service, by operation of law or otherwise, without Cranxs' prior written consent.

12.3.2 Cranxs may assign or transfer these Terms of Service, at its sole discretion, without restriction. Subject to the foregoing, these Terms of Service will bind and inure to the benefit of the parties, their successors and permitted assigns.

12.3.3 Any attempted assignment in violation of this section shall be null and void.

12.4 No Waiver

12.4.1 The failure of Cranxs to enforce any right or provision of these Terms of Service will not be considered a waiver of those rights.

12.4.2 No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Cranxs' failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

12.4.3 No single or partial exercise of any right, power or privilege by Cranxs shall preclude any other or further exercise thereof or the exercise of any other right, power or privilege.

12.5 Force Majeure

12.5.1 Cranxs shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes or shortages of transportation facilities, fuel, energy, labor or materials.

12.5.2 In the event of a force majeure occurrence, Cranxs shall use reasonable efforts to notify affected users and to resume performance as soon as reasonably possible.

12.6 Relationship of the Parties

12.6.1 Nothing in these Terms of Service shall be construed as creating a partnership, joint venture, agency relationship, or employment relationship between you and Cranxs.

12.6.2 Neither party shall have the right, power, or authority to create any obligation or duty, express or implied, on behalf of the other party.

12.7 Notices

12.7.1 Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms of Service, will be in writing and given by Cranxs: (i) via email (in each case to the address that you provide); or (ii) by posting to the Cranxs website.

12.7.2 For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.

12.8 Headings and Interpretation

12.8.1 The section headings in these Terms of Service are for convenience only and have no legal or contractual effect.

12.8.2 The word “including” means “including without limitation”.

12.9 Contact Information

12.9.1 If you have any questions about these Terms of Service, please contact us at support@cranxs.co.uk.

13. Contact Information

13.1 Customer Support

13.1.1 For general inquiries, support, and assistance with the Cranxs platform, please contact our Customer Support team using one of the following methods:

Email: support@cranxs.co.uk

13.1.2 Response Times:

We strive to respond to all inquiries within 24 hours during business days. Complex issues may require additional time for resolution.

13.2 Legal Notices

13.2.1 For legal notices, including but not limited to copyright infringement claims, trademark disputes, and service of process, please contact us at:

Email: support@cranxs.co.uk

13.2.2 Copyright Infringement Notices:

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information:

  • Physical or electronic signature of the copyright owner or a person authorised to act on their behalf
  • Identification of the copyrighted work claimed to have been infringed
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity
  • Your contact information, including address, telephone number, and an email address
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the copyright owner

Our designated Copyright Agent can be reached at: support@cranxs.co.uk

13.2.3 Data Protection Inquiries:

For inquiries related to data protection and privacy matters, including requests to exercise your rights under data protection laws, please contact our Data Protection Officer at:

Email: support@cranxs.co.uk

13.2.4 Press and Media Inquiries:

For press and media-related inquiries, please contact our Public Relations team at:

Email: support@cranxs.co.uk

13.2.5 Business Development and Partnerships:

For business development opportunities and partnership inquiries, please contact:

Email: support@cranxs.co.uk

13.3 Company Information

Cranxs Ltd.

Registered in England and Wales

Company Number: 13874691

Registered Office: 2 The Courtyard, Greenfield Farm Industrial Estate, Congleton, England, CW12 4TR

13.4 Updates to Contact Information

13.4.1 Cranxs may update this contact information from time to time. The most current contact information will always be available on our website and in the latest version of these Terms of Service.

13.4.2 Users are responsible for ensuring that they use the most up-to-date contact information when communicating with Cranxs.